Look up the account, then do the next step

For teams who need the next step done: an order status, a ticket, a return, or a handoff to a person. This is not an FAQ bot.

This is for you if

• Customers ask where an order is, how a return works, or what a ticket says
• The answer is in the account, not in a help article
• A person should take over when the next step is a judgment

What it does

• Looks up the account, order, or ticket
• Takes the next step you already allow, such as a status, a return, or an update
• Hands the thread to a person when it should

What it will not do

• Stop after repeating the help center
• Run a script that only quotes the FAQ